Dear Leifheit, Sylvia' via iysdrsrdeesdee,Thank you for submitting your question to us online. Case #05278897: "Anfrage // S407875844 20/11/2025" has been created and a Haibike Customer Advocate will respond to you shortly.If you would like to add any images to this case, please reply on this email with the images attached.Thank you,Customer Advocate Team Haibikethread::qWpVdL4QH6q4mMu1xVH0-B4::